We engaged Marie Doyle Henry to coordinate and deliver a strategic planning session for our management team in early 2020. Marie was organised, extremely knowledgeable and had prepared well for our session having clearly researched our business and industry. Marie's assistance was invaluable; she ensured we maintained focus and kept us on track, providing support and direction at all times. Her strategic insights and guidance on the day provided great clarity and led us to a defined and achievable set of objectives for the year ahead - exactly what we had hoped to achieve. I would have no hesitation in recommending Marie to any business".​

Since 2016, Astrum Consulting has worked with Euro Car Parks assisting and guiding us on attaining the Q Mark certification and indeed other aspects of the business generally.
With their expert advice, we have transformed our service delivery model and enhanced the customer experience in our car parks.
The systems Astrum have helped us implement are now critical for securing new business and I can genuinely say that we have significantly improved the service we offer steadily over the past few years as a result.

Marie's drive and commitment to excellence were clear from day 1.

She assisted us in not only achieving our goal of certification but also by focussing the management team in our business on the benefits of clear documentation and process driven performance throughout the office.

We would recommend Marie to any business that is looking to drive quality throughout their organisation.

Astrum Consulting have been an invaluable asset to the Irish National Stud and Gardens for many years. They provide independent contribution at our management team meetings and support strategic decisions around new programmes and improvement plans. They have been instrumental in the introduction of many business-critical systems such as customer experience monitoring, performance management and key performance metrics. With Astrum’s support we have achieved the highest level of award in the Q Mark programme, and consistently high customer feedback ratings. Marie is generous in sharing her own expertise and experience. Her approach is inclusive and professional, and she demonstrates a passion for continuous improvement which keeps us focused on driving important changes in the business. She is a pleasure to work with and I have no hesitation in recommending Marie and Astrum Consulting to any business looking to develop a continuous improvement strategy and culture.

Astrum Consulting designed and delivered a customised Customer Excellence training programme to all management and staff in November 2018. Marie spent of a lot of time with us beforehand to understand not only how we engage with our customers, but also the intent and purpose of the programme, and ensured the training programme developed was on message. She delivered a total of 8 training sessions over a three-month period to mixed groups of management and staff, drawn from our 4 different branch locations in Co. Kildare. Staff from all groups were engaged and Marie demonstrated an ease with working with staff at all levels. The feedback was consistently positive and delivered on all the objectives. Everyone has a much greater awareness of what it takes to exceed customer expectations, and how to overcome the barriers that impact on this. We are still working on some of the larger customer experience projects which emerged! Marie is a very knowledgeable, competent and professional trainer who in generous in sharing her experience and expertise. I would have no hesitation in recommending her as a trainer in the area of customer service and team development.

Astrum Consulting have been our partners and advisors on all aspects of quality assurance and control across our key business contracts since 2018. Providing a consistent quality assured service to our clients is a key part of our contract SLA’s and one we pay close attention to. Astrum Consulting have been instrumental in guiding continuous improvement in the quality standards across each contract, ensuring we meet our contract SLA’s and exceed our compliance obligations with external accreditations such as Q Mark and ISO 9001:2015. Astrum Consulting recently supported our tender team to retain a multimillion euro contract we have operated for the last 16 years. This is a business-critical contract and a renewed focus on quality control and assurance was expressed in the tender requirements. Astrum Consulting designed an innovative quality monitoring and reporting system for the operations and call centre teams, which encompassed all key aspects of service consistency across the contract. Marie provided exemplary copy for the quality assurance section of the tender and reworked all sections to incorporate the enhanced quality systems and controls. We successfully retained the tender and outperformed our previous rating in the quality section as a result of Astrum Consulting’s input. Astrum also provided invaluable support during the mobilisation phase, producing detailed contract manuals, adjusting and improving our quality checking procedures, and supporting our teams on the ground to implement the revised reporting standards. We have no hesitation in recommending Astrum Consulting. Marie is extremely professional, experienced, reliable and an absolute pleasure to work with. She is detail driven, has the ability to deliver results within agreed timeframes, taking a practical approach while achieving the highest standards in quality assurance.